Translating complex engineering data into clear dashboards
- ClientIncQuery Labs
- IndustrySAAS
- ServiceRedesign
- Setup1 designer + 1 researcher
- Timeline1.5 years
- 11
Prototypes
- 35
User flows
- 85+
UI components
The goal
The collaboration aimed to address significant usability issues in the decade-old IncQuery Suite web application, which has complex features. The primary goal was to undertake a redesign and creating a cloud solution with a modern and user-friendly interface.
The challenge
Challenges involved identifying and mapping the features for redesign, finding ways simplify them for a friendlier user experience, and distinguishing the web app from competitors.
The outcome
The web app underwent significant improvements, introducing new features to help engineers better organize their work. The iterative two-week sprint approach, coupled with consistent communication, contributed to the success of the redesign.
The process
Workshops we facilitated
Our team kicked off the collaboration with the following workshops:
- The website architecture workshop to identify and map the web application features for a redesign.
- The value proposition workshop to define who the product is for and what differentiates it from competitors.
- The roadmap planning workshop where the team prioritised all the steps in the product redesign process and created a detailed year-long roadmap.
Old screen - Model Viewer
As a result of the careful roadmap planning, we started the web application redesign with the core features. We planned the timeline, scope of work, and goals for every feature redesign.
2-week sprints
- One week was dedicated to discovery and ideation.
- The second one was spent designing new solutions.
Our UX team worked remotely with the client, but we communicated daily using various collaboration tools. We had two weekly meetings via Microsoft Teams, discussing research insights, design solutions, and iterations.
Old screen - Model Viewer
As a result of the fruitful collaboration with the IncQuery Labs team, we redesigned the web application and improved the usability of its features. We designed and incorporated several new features, such as the diagram support part, which helps engineers visualize the utilized elements.
Fresh ideas by ever changing characters
After 1 year of stable collaboration with the core team (3 designers + 1 researcher) we continued with 1 designer and 1 researcher on demand.
Our collective wins
- Our collaboration with the client company improved their UX maturity.
- We provided training and workshops to teach UX principles and methodologies.
- Receiving the Red Dot Award for the project in the "Interface & User Experience Design" category.
- User experience for the application, including its innovative design, interactive data visualizations, and seamless user journeys.
- Design System with foundational elements, components and guidelines to maintain a cohesive website.
- We conducted usability testing, user interviews, and iterative design to ensure the app met the expectations.
"Compared to other design firms that we’d worked with, we were satisfied with UX studio’s professionalism and quality of work. Not only were they flexible and communicative, they took the time to understand our product in order to give the best solutions. They were able to bring creative ideas to the table. Their teams also worked in pairs, which allowed for productive, quick interactions and more in-depth observations."
